Shipping policy

Shipping & Delivery

At ebikeroud, we are committed to providing a reliable and convenient delivery experience. We offer free UK delivery on all orders, with no minimum purchase required. Every order is carefully prepared, securely packaged and dispatched within 1 working day.

1. Order Processing & Delivery

1. Order Confirmation: You will receive an email confirming your purchase after placing your order.
2. Order Preparation: Your items are carefully checked and prepared for dispatch within 1 working day.
3. Dispatch Confirmation: Once your order has been dispatched, we will send you an email with tracking information, where available.
4. Delivery: Your order is expected to arrive within 3–5 working days after dispatch.

Working days are Monday to Friday, excluding UK public holidays. Orders placed on weekends or public holidays are processed on the next working day.

2. Shipping Costs

We offer free standard delivery on all eligible UK orders, regardless of order value. There are no minimum spending requirements or additional standard delivery charges at checkout.

3. Estimated Delivery Times

Delivery Stage	Estimated Time
Order Processing & Dispatch	Within 1 working day
Mainland UK	3–5 working days after dispatch
Highlands, Islands & Northern Ireland	Allow 1–2 additional working days
Standard Delivery Cost	Free

Delivery times are estimates calculated from the dispatch date. Delays may occasionally occur due to courier operations, severe weather or seasonal demand.

4. Delivery Locations

We currently deliver to addresses throughout the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland

We do not currently offer delivery outside the UK, to the Channel Islands or to BFPO addresses.

5. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking details, where available.

You can use the tracking link to follow your parcel's progress and check the latest delivery updates.

If you cannot find your tracking email, please check your spam or junk folder before contacting our customer support team.

6. Large & Bulky Items

Some larger products, including garden sheds, outdoor storage solutions and garden equipment, may require specialist delivery services.

Depending on the product and courier, deliveries are generally made to the ground-floor entrance or front door of the property. Certain deliveries may require a signature.

Please ensure there is suitable access for the delivery vehicle and that someone is available to receive the order when necessary.

7. Damaged, Missing or Incorrect Items

We recommend checking your order and its contents as soon as reasonably possible after delivery.

• If your parcel arrives visibly damaged, you may ask the courier to record the damage or refuse delivery where appropriate.
• If an item is missing, damaged or incorrect, please contact us as soon as possible.
• Please provide your order number, a description of the issue and photographs where applicable.

Our customer support team will investigate your enquiry and work with you to find an appropriate solution, which may include a replacement or refund.

Any suggested reporting timeframe does not affect your statutory consumer rights under applicable UK law.

8. Delivery Delays & Missed Deliveries

If a delivery attempt is unsuccessful, the courier may leave a notification, attempt delivery again or provide an option to rearrange delivery.

If your order has not arrived within 7 working days after dispatch, please contact us. We will investigate the delay and arrange an appropriate resolution in accordance with your statutory rights.

9. Changes to Delivery Details

If you need to update your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee address changes once an order has entered processing or has been dispatched. Please check your delivery details carefully before completing your purchase.

10. Contact Us

If you have any questions about shipping, delivery times or your order status, please contact us:

Business Name: ebikeroud
Email: contact@ebikeroud.shop
Phone: +44 7846870498
Business Address: ebikeroud, 886 London Road, Thornton Heath CR7 7PB, United Kingdom

Our customer support team will be happy to assist you.

Thank you for shopping with ebikeroud!