Help Centre

Frequently Asked Questions

Find quick answers to common questions about ordering, payment, delivery, returns and our products. If you need further assistance, our team is happy to help.

Ordering & Payment

How do I place an order?

Simply browse our collection, choose the product you like, select the quantity and add it to your cart. Proceed to checkout, enter your delivery details and complete your payment. You will receive an order confirmation email once your order has been placed successfully.

What payment methods do you accept?

Available payment methods are displayed at checkout. You can select from the supported payment options when completing your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible and include your order number. We will do our best to help if the order has not yet been dispatched. Once dispatched, our returns policy will apply.

I haven't received my order confirmation email. What should I do?

Please check your spam or junk folder first. If you still cannot find the email, contact us at contact@ebikeroud.shop and we will help you check your order.

Delivery

How much does delivery cost?

We offer free standard delivery on orders to eligible UK addresses.

How long will my order take to arrive?

Orders are normally dispatched within 1 working day. Delivery usually takes 3–5 working days after dispatch. Some remote locations may require an additional 1–2 working days.

Do you deliver outside the UK?

Our current delivery service is focused on customers in the United Kingdom. Please contact us if you have a question about delivery to a particular location.

How can I track my order?

Once your order has been dispatched, we will send you an email with tracking information where available. You can use this information to follow your parcel's progress.

What should I do if my parcel arrives damaged?

Please contact us as soon as possible with your order number, a description of the damage and clear photographs if available. We will review the issue and help arrange an appropriate solution.

Returns & Refunds

Can I return an item?

Yes. You can request a return within 60 days of receiving your order, in accordance with our Returns & Refunds Policy.

Do I have to pay for return postage?

We offer free return postage for eligible returns. Please contact our support team before sending an item back so we can provide the correct return instructions.

When will I receive my refund?

Once your returned item has arrived and been checked, eligible refunds are normally processed within 5 working days to your original payment method. Your bank or payment provider may require additional time to display the funds.

Can I return a product if I simply change my mind?

Yes. Our 60-day returns period allows you to request a return if you change your mind, subject to the conditions in our Returns & Refunds Policy.

What if my product is faulty or damaged?

If an item is faulty, damaged or not as described, please contact us. Your statutory consumer rights are not affected by our returns policy.

Products

What types of products do you sell?

At ebikeroud, we focus on fun and interesting products, including bike-inspired toys, miniature bike models, small toys and other playful finds.

Are your products suitable for children?

Suitability depends on the individual product. Please check the product description, recommended age guidance and any safety warnings before purchasing. Small parts may present a choking hazard for young children.

Are the miniature bikes real bicycles?

No. Products described as miniature bikes or bike toys are toy or model items, not full-sized bicycles, unless the individual product listing specifically states otherwise.

Do products come with batteries or accessories?

Included accessories, batteries and other components vary by product. Please check the individual product description for details about what is included in your purchase.

Do your products come with a warranty?

Any applicable manufacturer warranty or product guarantee will be indicated in the relevant product information. Your statutory consumer rights remain unaffected.

What if a product is out of stock?

If an item is unavailable, it may not be possible to add it to your cart. Please check our website again for product availability and updates.

Still Have Questions?

If you cannot find the answer you are looking for, our customer support team will be happy to assist you.

Email: contact@ebikeroud.shop

Telephone: +44 7846870498

Address:
ebikeroud
886 London Road, Thornton Heath, CR7 7PB, United Kingdom