Terms of service

Terms & Conditions

These Terms & Conditions explain the terms that apply to every order you place with ebikeroud. We aim to make them clear and easy to understand so you know your rights and responsibilities when shopping with us.

1. About Us

This website is operated by ebikeroud. Our business and contact details are:

Business Name: ebikeroud
Business Address: 886 London Road, Thornton Heath CR7 7PB, United Kingdom
Email: contact@ebikeroud.shop
Phone: +44 7846870498

2. These Terms

These Terms & Conditions apply to all orders placed through our website. Please read them carefully before making a purchase.

By placing an order with ebikeroud, you confirm that you have read and agree to these terms. Nothing in these terms affects or limits your statutory rights as a consumer under applicable UK law.

3. Who Can Order

Our products are available to consumers aged 18 or over with a delivery address in the United Kingdom.

Our products are intended primarily for domestic and private use. By placing an order, you confirm that you are purchasing as a consumer rather than primarily for business or commercial purposes.

4. Our Products

All products sold by ebikeroud are brand new unless otherwise stated on the relevant product page.

We take reasonable care to ensure that product descriptions, images and specifications are accurate and up to date. However, colours, packaging and minor product details may vary slightly from the images displayed on our website.

Where a manufacturer's guarantee applies, relevant details will be provided on the product page or with the product. Any manufacturer's guarantee is additional to your statutory consumer rights.

5. Prices and Payment

• All prices are displayed in pounds sterling (£).
• Prices include VAT where applicable at the current rate.
• Standard UK delivery is free on all eligible orders, with no hidden delivery charges at checkout.
• Payment is taken using the payment methods available at checkout.
• If an obvious pricing error occurs, we will contact you before dispatch. You may confirm the purchase at the correct price or cancel your order for a full refund.

6. How the Contract Is Formed

After you place an order, we will send you an email confirming that we have received it. This email acknowledges receipt of your order but does not necessarily mean that we have accepted it.

Unless otherwise stated in our order confirmation, the contract between you and ebikeroud is formed when we send you a dispatch confirmation email.

If we cannot accept your order, for example because a product is unavailable or there has been an error with the listing, we will contact you and refund any payment received in full.

7. Delivery

We aim to dispatch orders within 1 working day. Standard delivery normally takes 3–5 working days after dispatch.

Standard delivery is free throughout our UK delivery areas. Certain remote areas may require additional delivery time.

Full details of our delivery arrangements, estimated delivery times and tracking information can be found in our Shipping & Delivery Policy.

Responsibility for the goods passes to you when the products are delivered to you or to someone nominated by you to receive them, in accordance with applicable consumer law.

Ownership of the goods passes to you once we have received full payment.

8. Cancellations and Returns

Under the Consumer Contracts Regulations 2013, you generally have the right to cancel an eligible online purchase within 14 days of receiving your goods, without giving a reason, subject to applicable legal exceptions.

At ebikeroud, we offer an extended 60-day returns period on eligible items. You can request a return within 60 days of delivery, with return postage covered by us in accordance with our Returns & Refunds Policy.

Items should be handled with reasonable care. Where goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction for diminished value where permitted by law.

For complete information about return procedures, conditions and refunds, please see our Returns & Refunds Policy.

9. Faulty Goods

Your rights under the Consumer Rights Act 2015 apply to all products purchased from ebikeroud.

Products must be of satisfactory quality, fit for their intended purpose and as described.

If an item is faulty, your statutory rights may include:

• Within 30 days: You generally have the short-term right to reject faulty goods and receive a full refund.
• After 30 days and within six months: You may be entitled to a repair or replacement. If this is unsuccessful or impossible, you may be entitled to a refund or price reduction.
• After six months: You may still have rights to a repair, replacement or price reduction, depending on the circumstances and applicable law.

Please contact our customer support team as soon as you notice a problem so we can help resolve the issue.

10. Using Products Safely

Please read and follow all manufacturer instructions, safety information and assembly guidelines supplied with your products.

This is particularly important for petrol-powered tools, electrical equipment, garden machinery, products with blades and other equipment requiring careful handling.

We are not responsible for damage or injury caused by misuse, incorrect assembly, failure to follow safety instructions, lack of maintenance or use contrary to the manufacturer's guidance, to the extent permitted by law.

Nothing in this section excludes or limits your statutory consumer rights or any legal responsibility that cannot be excluded or limited.

11. Our Liability

We are responsible for losses and damage that you suffer as a foreseeable result of our failure to comply with these terms or our failure to use reasonable care and skill.

We do not exclude or limit our liability where doing so would be unlawful, including:

• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any breach of your statutory consumer rights.
• Any other liability that cannot legally be excluded or limited.

We are not responsible for losses that are not reasonably foreseeable or for business losses where you are purchasing as a consumer, to the extent permitted by law.

12. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, transport disruptions, courier delays, strikes or other unforeseen circumstances.

If an event outside our control affects your order, we will contact you and explain the situation.

If such an event prevents us from fulfilling your order, you may cancel the affected order and receive a refund for any payment made for goods that we cannot supply, in accordance with applicable law.

13. Your Personal Data

We respect your privacy and handle your personal information responsibly.

We collect and use personal information only as necessary to process orders, provide customer support, arrange deliveries and meet our legal obligations, in accordance with applicable data protection laws and our Privacy Policy.

For further information about how we collect, use and protect your information, please read our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services or legal requirements.

The version of these terms in force when you place your order will apply to that particular purchase, unless changes are required by law or agreed with you.

Any updated version will be published on this page with a revised last-updated date.

15. Complaints and Governing Law

If you have a complaint or are unhappy with any aspect of our products or services, please contact our customer support team first. We will do our best to investigate your concern and resolve it fairly and promptly.

These Terms & Conditions are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also bring legal proceedings in your local courts where applicable.

Nothing in these terms removes or limits any mandatory consumer protections available to you under applicable law.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Business Name: ebikeroud
Email: contact@ebikeroud.shop
Phone: +44 7846870498
Business Address: 886 London Road, Thornton Heath CR7 7PB, United Kingdom

Thank you for choosing ebikeroud.